PRIVACY POLICY:
Pins & Needles is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, place an order, create an account or interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect personal information including:
• Your name
• Billing and delivery addresses
• Email address
• Phone number
• Purchase and order history
• Information you provide when contacting us
• Information submitted when entering promotions, competitions or surveys
We also collect certain technical information when you browse our website, including your IP address, browser type, device information and website usage data.
We may use your personal information to:
• Process and fulfil your orders
• Arrange delivery of products
• Communicate with you regarding orders, enquiries and customer service matters
• Send marketing communications, special offers and newsletters where you have consented to receive them
• Improve our products, services and website experience
• Analyse website performance and customer preferences
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.
Pins & Needles does not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:
• Payment processors
• Courier and delivery providers
• Website hosting providers
• Email marketing platforms
• Analytics and advertising providers
These providers are only given access to information necessary to perform their services and are required to protect your information.
We may also disclose personal information where required by law or where necessary to protect our legal rights, customers or business operations.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
• Remember items in your shopping cart
• Save your preferences between visits
• Measure website traffic and performance
• Help us understand how visitors use our website
• Support marketing and advertising activities
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
We may use analytics and advertising tools, including Microsoft Clarity, Microsoft Advertising, Google Analytics and similar services, to better understand how visitors interact with our website.
These tools may collect information about your browsing behaviour, including clicks, scrolling activity, page visits and session data. This information helps us improve website performance, user experience and marketing effectiveness.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. While we use secure systems and industry-standard security measures, no method of online transmission or storage can be guaranteed as completely secure.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
