RETURNS POLICY
Returns and Exchanges
If you have changed your mind about a purchase, requests for returns or exchanges must be authorised by Pins & Needles within 7 days of receiving your order.
Returns should be sent to:
Pins & Needles
Attention: Returns Dept.
70 Mackay Street
Greymouth 7805
New Zealand
A copy of the original invoice or proof of purchase must accompany all returns.
Unless the product is faulty, damaged or supplied incorrectly, return freight costs are the responsibility of the customer.
Sale items, clearance items and end-of-line products cannot be returned or exchanged for change of mind.
